Description below. Click here and scroll down to select Alternate Response Operator for more information and salary opportunities.
Alternate Response Operator.
Job Number: 8603-CPD-2016
Number of Vacancies: 100 (Approx.) TBD based on Budget Approval
-Receives incoming 3-1-1 calls or other city numbers from persons requesting non-emergency public safety assistance.
- Solicits descriptive information to determine the nature of the request and best way to provide service.
-Determines whether the caller has been the victim of a crime or the subject of a non-criminal incident.
-Uses the Incident Reporting Guide to determine the proper primary and secondary classification of criminal and non-criminal reports.
-Completes case report using the Automated Incident Reporting Application (AIRA) or the Miscellaneous Incident Exception Report.
-Uses the Police Computer Aided Dispatch (PCAD) system to create a computerized event of the incident so a Records Division (RD) number can be assigned.
-Enters motor vehicle thefts or stolen vehicle parts into Law Enforcement Agencies Data System (LEADS).
-Mails Victim Information Notices (VINs) for all completed reports.
-Returns phone calls to citizens who opted to leave a message rather than waiting for an officer.
-Obtains animal bite numbers for all incidents in the City by completing the questions in the City Services System.
-Relays information regarding incidents to citizens, other communications operators, department officials, or other agencies as required.
-Receives, processes and relays 9-1-1 emergency calls for police, fire, or emergency medical services, as required.